Presentation Title: How a new Generation of Customer is Shaping CX Today
Speaker: Mr Fred Wilkinson
Company: BPI OnDemand
Co-presenter: 
Presentation abstract: With 50% of the global workforce expected to be made up of millennials by 2020, it’s inevitable that the way businesses communicate with decisions makers is going to change. The upcoming changes to GDPR regulations could potentially be the strategic marketing reset that organisations need. Fred Wilkinson, CEO at BPI OnDemand, will be discussing the emerging technologies and initiatives shaping a new world of CX.
Presentation begins: 04/12/2017 09:00
Presentation duration: 45
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: All Experience Levels
Audience function: 
Speaker biography: 
Related topics: Customer Experience (Digital CX): Customer experiences
Hall: Executive Room 9

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