Presentation Title: The Millennial: How a new Generation of Customer is Shaping CX Today
Speaker: Mr Geraint Padfield UKOUG Partner of the Year Award Winner 2017/18
Company: BPI OnDemand
Co-presenter: Neal Kent - BPI OnDemand
Presentation abstract: With 50% of the global workforce expected to be made up of millennials by 2020, it’s inevitable that the way businesses communicate with decisions makers is going to change. The upcoming changes to GDPR regulations could potentially be the strategic marketing reset that organisations need. Digital Marketing Executive at BPI OnDemand, Geraint Padfield, will be discussing how GDPR may transform the future of CX.
Presentation begins: 04/12/2017 09:00
Presentation duration: 45
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: All Experience Levels
Audience function: 
Speaker biography:  We are Business Improvement Performance OnDemand, an award winning Oracle Gold Partner Specialising in all things Customer Experience (CX). We understand that CRM is not a tool, but a strategic Business process.
Related topics: Customer Experience (Digital CX): Customer experiences
Hall: Executive Room 9