Presentation Title: How Support will Change When you Move to Oracle Cloud – What you Need to Consider?
Speaker: Mr Frank Roche UKOUG Partner of the Year Award Winner 2017/18
Company: Capgemini
Co-presenter: Michael Wakeham - Capgemini
Presentation abstract: Learn about Oracle SaaS, Paas, IaaS, on-premise and hybrid support models all of which will give an insight into to where SI’s may be able to assist customers to manage and maintain your cloud systems. Buying cloud has never been so easy but buying into cloud throws traditional support models out of the window. Managing and supporting your investment in a cloud environment changes the way you support your user community, the way you need to manage your vendors, deal with integrations and requires modifying your operational support model. This session discusses some of the key considerations and obligations needed to prepare your organisation for your move to Oracle Cloud.
Presentation begins: 04/12/2017 16:25
Presentation duration: 45
Presentation content level: 3 (1 = indepth, 5 = strategic overview)
Audience experience: Intermediate
Audience function: Customer/Senior Manager, Functional Manager
Speaker biography: Frank has worked with Oracle technology for over 20 years, first as a developer, then as a database administrator and in recent years as an Oracle e-Business Suite administrator. Frank has worked with numerous large organisations both in the public and private sectors and holds security vetting for a number of central government and criminal justice organisation.
Related topics: Business & Strategy: Business Support & Growth, Business & Strategy: Change Management & Transformation, Business & Strategy: General, Business & Strategy: IT Strategy, Planning, Management & Governance
Hall: Hall 11B

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